Claims Handler Jobs: Launch a Career at the Heart of the Insurance Industry
In the ever-evolving insurance sector, claims handler jobs are among the most in-demand and essential roles. As the primary point of contact between insurance companies and policyholders, claims handlers ensure that insurance claims are processed efficiently, fairly, and in line with policy terms. For those seeking a career that blends communication, problem-solving, and customer service, claims handling offers excellent opportunities for stability and growth.
What Is a Claims Handler?
A claims handler is responsible for managing insurance claims from the moment they are reported to final settlement. These professionals assess the details of the claim, verify policy coverage, and work with clients, loss adjusters, and other parties to resolve issues in a timely and accurate manner.
Claims handlers are employed across various areas, including:
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Property insurance (e.g. home, commercial)
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Motor insurance (e.g. vehicle accidents)
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Liability insurance (e.g. injury or third-party damage)
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Travel and pet insurance
Daily Responsibilities
Typical tasks in a claims handler role include:
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Reviewing claims and gathering relevant information
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Contacting policyholders and third parties for clarification
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Checking policy terms and coverage limits
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Authorising or rejecting claims based on findings
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Keeping detailed records using insurance software systems
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Liaising with legal teams, surveyors, or repair companies when needed
Key Skills for Success
To thrive in a claims handler job, you’ll need:
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Strong communication skills – to handle sensitive conversations with clarity and professionalism
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Attention to detail – to ensure accuracy in claim assessments and documentation
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Problem-solving ability – for resolving disputes or identifying fraudulent activity
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Time management – to handle multiple claims under pressure
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Empathy and resilience – to support customers during often stressful situations
Career Prospects and Progression
The field of claims handling offers real potential for career advancement. With experience, claims handlers can progress to senior positions, specialise in complex cases (such as fraud or liability), or move into managerial roles. Some may choose to pursue further qualifications through organisations like the Chartered Insurance Institute (CII) to enhance their career path.
Entry Requirements
While some employers may accept candidates with GCSEs or A-levels, many prefer:
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Previous customer service or admin experience
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Familiarity with insurance or financial services
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Certifications in insurance or business-related fields
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Strong IT and data entry skills
Graduate training schemes, apprenticeships, and internal promotions are also common routes into claims handling roles.
Why Choose a Claims Handler Job?
✅ Job Security – Insurance is a stable, recession-resilient industry
✅ Career Growth – Clear progression paths with room for specialisation
✅ Transferable Skills – Useful in finance, legal, and customer-focused roles
✅ Remote & Flexible Options – Many employers offer hybrid or desk-based roles
✅ Daily Variety – Each case presents unique challenges and learning opportunities
Where to Find Claims Handler Jobs
Interested in getting started? Claims handler vacancies are commonly found on:
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Insurance company websites
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Specialist recruitment platforms
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LinkedIn and industry job boards
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Career fairs and apprenticeship portals
Tip: Tailor your CV to highlight communication, conflict resolution, and customer care experience.
Final Thoughts
Claims handler jobs are a smart career choice for individuals who want a stable, rewarding, and people-focused role in a professional environment. With growing demand across the UK and beyond, the role offers not just a job—but a career with long-term potential.
Whether you’re just entering the workforce or seeking a change, now is an excellent time to explore opportunities in this essential area of the insurance industry.
