Tag: Hosted Contact Center

Can a Hosted Contact Center Truly Improve Agent Morale?

Can a Hosted Contact Center Truly Improve Agent Morale?

To ensure the success of any contact center, the morale of its agents is an essential component. Agents that are not engaged in their work result in higher turnover rates, lower levels of client satisfaction, and decreasing levels of productivity. Many businesses are looking to Hosted Contact Center solutions as a potential solution to their…